Hey thanks for stopping by, lets go through the T's & C's to get you feeling good about where we all stand. Soul Shapes operates with the utmost respect and dignity that our clients expect. All terms and conditions below are fair and reasonable and designed to protect you the consumer and also the 'Soul Shapes' enterprise. If  you have any further questions, concerns or queries please feel free to contact us to discuss. We look forward to working with you and providing you a high level of customer service +/or design experience.


This agreement governs your use of this website together with the services provided through Soul Shapes design services, i-design packages + zen market. If you are not satisfied with the terms contained in this Agreement, you may simply refrain from using this Site or the Service.


This website www.soulshapes.com.au is owned and operated by Melanie Sherwell-Soul Shapes (“we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through SoulShapes.com.au or from us. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

Soul Shapes permits users limited, nonexclusive, revocable, non-transferable and non-sublicensable right to access, display, and view the Site and the Content for personal, non-commercial use. 

User shall abide by all copyright notices, information, and restrictions contained in any Content accessed through this Site.

Soul Shapes has the right to remove any remove any postings by you, or to restrict, suspend or terminate your access to all or any part of the Site at any time, for any or no reason, with or without prior notice. Soul Shapes assumes no responsibility for monitoring the Site for inappropriate content, or modifying or removing such content from the Site.

By using the Site, you are deemed to have read and accepted the following Terms and agree to comply with and be bound by all applicable laws and regulations, including Australia export and re-export control laws and regulations.


Soul Shapes clients are assigned private access to exclusive areas of this site. It is your responsibility to ensure all log in details are kept secure and Soul Shapes has no obligation to investigate the authorization or source of any such access or use of the Site. You will be responsible for any access obtained with your log in details to our exclusive client only areas. We cannot be held responsible by the mis use of this service which is of a result of your failing to provide secure, client only entry in to your private portal/exclusive access points within the site. You will be fully responsible for all site use, including communication, transactions, agreements + including without limitation, financial obligations incurred through access to this site + exclusive ,secure site areas. 

Users shall not upload, submit, or publish through this Site any texts, images, communications, information, or other material that (1) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (2) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Australia or international law; or (3) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

If the security of your password and soul shapes identity becomes threatened, you must notify us immediately to have your password cancelled, + a new one reissued.


All the material appearing on the web site www.soulshapes.com.au is the copyrighted property of Melanie Sherwell + Soul Shapes and is protected under Australian and international copyright laws. The graphics, images, concepts, intelectual property, text, images and html code appearing in this website may not be downloaded, copied, printed, reproduced, manipulated, or published in any form without the prior written permission of Melanie Sherwell, except where advised. To take, distribute and/or use material without consent is a form of theft and is illegal. We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.


Soul Shapes offer National + International Shipping.  Soul Shapes uses standard mail service and as per standard mail service terms, you take full responsibility for any complications or issues that may occur due to circumstances outside of Soul Shapes control. We recommend for large purchases that you request registered mail with insurance and this can be arranged by contacting us prior or after your purchase ,but strictly before your items are posted. In the event your delivery is subject to any complications, we will attempt to resolve the issue as quickly as possible but will not take any responsibility for financial loss for any complications. We will endeavour to quote accurate delivery times, however unforeseen delays can occur. With the utmost respect to purchasers + clients, I will keep you informed of delivery dates and times, please note, this is at times dependant on communication between Soul Shapes + the delivery companies and is at times out of our control. Although we will use every avenue to keep customers up to date, we will keep you informed but cannot be held responsible for any delays or additional delivery fees. 

Additional Fees - Re-delivery fees may be incurred if you are not available to receive your goods at your nominated delivery time. 

If you nominate goods to be left at premises without signing, we will not take any responsibility stolen or damaged items. 


If a product arrives damaged, please notify us immediately via email with photographs of the damage and make note of the damage when signing for the goods if it is visible before opening. We will work with you and the supplier to have a replacement organised.


Warranties on all goods are as per our supplier warranties. A number of suppliers have back-to-base warranties, which means you must pay the costs of freighting the item back to the supplier for replacement. 


Products purchased online come with the risk of slight product colour discrepancies. We cannot guarantee 100% colour accuracy and suggest contacting us to clarify or communicate exact needs before purchasing.   Where large purchases take place, we can not take responsibility should pieces not fit in intended space. 


All products purchased through soulshapes.com.au must be paid for in full before for dispatch. Unfortunately we do not provide any refunds or exchanges for change of mind or unforeseen delays on any items as we are obligated to uphold our agreements as per our suppliers terms + conditions. If items are damaged or become faulty please see our terms above regarding damages + warranties.

All services engaged are to liable to contract terms + conditions.

All i- design services, are protected by the design direction statement in which you sign before commencing your service. If you decide to not go ahead with your purchased package, before an the agreement is signed you may request a refund.  Once work has been engaged and an agreement has begun, unfortunately you are then user contract and your i-design package becomes non refundable. Extensive research and many hours go into all i design packages. It is your responsibility to read + interpret all inclusions in the i-design packages before signing the agreement to commence works. Soul Shapes can not offer refunds under no circumstance, including change of mind/or misinterpretation of inclusions once the agreement is signed and works commenced.


This Agreement shall be binding upon and inure to the benefit of us and our respective assigns, successors, heirs, and legal representatives. Neither this Agreement nor any rights hereunder may be assigned without the prior written consent by us. Notwithstanding the foregoing, all rights and obligations under this Agreement may be freely assigned by us to any affiliated entity or any of its wholly owned subsidiaries.

These Terms of Use shall be governed by and construed in accordance with the laws of Victoria, Australia.  If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Please see our additional Privacy Policy.